Access to systems with student data is assigned only to campus officials who have a legitimate educational interest in student data, per FERPA, such that their job duties require access to view or use it.

Faculty, advisors and campus partners providing certain services to students have legitimate educational interest under the law to portions of student records in order to do their work. Instructors are provided access to class rosters for the courses they teach, and others are provided access to certain academic records of students to provide advice and services. Registrars and department administrators may have access to update, maintain or view student or course data. Certain CFU administrators and dean’s office personnel who support operational or strategic data analysis may have access to reporting environments to provide data.

As WashU transitions from legacy SIS to workday student, SIS functions are being deprecated accordingly. Transitioning to Workday is being prioritized, and units hiring new employees who work on student records should consider whether access to legacy systems is truly necessary at this stage, before submitting access requests.

The standard process by which new administrative users may be added to legacy University systems itself is defunct, so new users may be added but the process is more complex and time-consuming.

Requests for new legacy systems users should be submitted to oursystemsupport@email.wustl.edu for review and evaluation, and if approved will be submitted by OUR to IT via a ServiceNow support ticket. Few new users will be approved for SIS and these are likely to be limited to instructors teaching course sections in Spring 2025 or Summer 2025.

Requesting Access to Workday Student

Requests for new user access to Workday Student must be submitted to the Workday Student Support Team via ServiceNow.

Please note, if the link does not take you directly to the Security Request form, you will need to follow the steps below:

  • Click the button for current WashU students, faculty, and staff, and log in with your WashU credentials.
  • Once on the ServiceNow landing page, click the “Workday Student Support” button.
  • Under “I need support with,” ensure the “Student” radio button is selected.
  • From the “Specify the support area” dropdown, select “Workday Student.”
  • This will populate another dropdown titled, “Select the category you need support with”;
    • choose “Security.”
  • Underneath the dropdown, click the “Security Request” link in red.
    • This will open a new tab with the “Workday – Security Request” form.
  • Read the form instructions and complete the fields by selecting the most relevant option for your situation from the dropdowns.
  • Once you have completed all required fields, click the “Submit” button on the right-hand side of the page.

WashU is implementing Workday Student to replace the SIS ecosystem over the course of the 2024-25 academic year.  Communications and information regarding training, access and when systems will transition are delivered to affected users by the Student Sunrise Project, the Office of the University Registrar and WashU IT, respectively.  Visit WashU’s Workday website for support and to submit an inquiry.